Todd Carstens, COO
“To all potential clients…
Our company Greenwerkz has been using BioTrack for roughly the past year and a half, and I have to say it’s made our lives easier all around, from the grow to retail to compliance.
Initially, we started with the basic Quick Books POS software. It was nice and simple, but most definitely not geared toward our industry. From there we gave MJFREEWAY® a trial run for a month, but soon realized it was falling short of our expectations and needs.
On a referral from a colleague, we decided to try BioTrack. Like any new software, there is a learning/breaking in period for new users, but it was quite shorter than what we experienced with our previous providers. The grow management/inventory aspects of BioTrack were probably the biggest surprise. It truly is a seed to sale software.
With that said, my best experience with BioTrack has been with their customer service/technical support team. Being on Mountain time, I was concerned about their offices & support staff being on the East coast, but I have had very few instances where they were not available for help….even as late as 10pm eastern time. In those few cases where I haven’t been able to reach someone, a call back has never been far away. And their development team is always open to suggestions on how to make the software even better and more user-friendly….that’s a huge plus in my book.
I would recommend BioTrack to anyone looking to get into this business or change up from their current MMJ POS provider.”
“Just want to tell your company and anyone interested in using your dispensary point of sale that it is absolutely fantastic! We used Old Man Software and it was awful to use every day. It was slow and constantly freezing up. It also did not track inventory very well or have nearly the amount of reports that we needed. Every time they would do an update it would screw up something else in the program.
Biotrack has a very easy system to use and even I can figure out how to do something new with it. The updates are fast and don’t interfere with other parts of the program. I absolutely urge anyone who is interested in purchasing this system to contact us. Anyone is more than welcome to come and see how the Dispensary POS works. TJ is a flipping genius in developing this program. It really has made my work and well as my budtenders life so much easier and efficient. We can track our daily gram sales, see what is available in inventory both in strains and food. It’s night and day the differences between the dispensary point of sales out there.”
North Boulder Wellness Center, Colorado
I have a computer background and researched several different applications/vendors before going with BioTrackTHC. Ours is a new industry complete with many changing rules and regulations. BioTrack has had the most responsive support I have ever seen and the software updates happen frequently and are published to all users via email. We are really happy with the software. It works well for us and if something seems less-than-perfect it gets fixed fast. They are a great company to work with!
Altitude Organic Medicine, Colorado
I just wanted to write to tell the owners of BiotrackTHC, that TJ your tech guy is the MOST AWESOMEST (it is a word) Tech guy EVER!! Rating 1-10, 10 being the best, TJ is rated at 14. He has gone above and beyond so many times it’s hard to count. TJ is one of the biggest selling points on Biotrack due to his super customer service skills. We cant thank him enough. Thank you Biotrack for having such wonderful employees that are so nice to speak with and when we have a problem, TJ and others are SO SO SO helpful in correcting our situation. THANK YOU.”
3D Cannabis Center, Colorado
“We rock BioTrackTHC software and love it! Bud tenders think it’s super user-friendly. Thanks for helping us take care of our customers!”