Customers
How do I input my initial cash drawer amount? (T/C)
How do you remove the quantity prompt and label box that appears when you add an item to a sales ticket? (T/C)
How can I add/adjust membership discounts? (T/C)
How can I remove products I do not have in stock from my customer screen? (T/C)
Why won’t my items deduct from my inventory when I sell products? (T/C)
How do I stop the receipt from auto-printing after a sale? (T/C)
How can I prevent a terminated employee from logging into my system? (T/C)
Can I import patients into BioTrackTHC from another software system? (T/C)
How do I turn on Sales insights? (T/C)
How can I create a user authorization pin? (T/C)
How do I grant a user access to my other locations? (T/C)
What is the minimum size label that can be used to create a barcode? (T/C)
Can I connect my label printer, receipt printer, and barcode scanner into a USB hub to save USB port space on the terminal? (T/C)
Do I have to fill out all the fields in BioTrackTHC? (T/C)
How do I modify my loyalty points program? (T/C)
What do I do if I forgot my password? (T/C)
How do I edit a user’s permissions? How do I add or remove access for a user to perform specific functions? (T/C)
Why can some of my employees enter or edit the cost per unit but others can’t? (T/C)
How do I change the logo on the invoices? (T/C)
Will my receipt printer work if connected to a USB 3.0 port? (T/C)
How can I create label templates? (C)
Can I copy the label from one location to another? (T/C)
How do I get my Cost Per Unit to pre-populate on my Inventory Details screen? (T/C)
How can I edit receipt settings? (C)
My BioTrackTHC won’t open and is giving me a perl .511 or .510 error, what do I do? (C)
Can I redo a sale from yesterday? (C)
How do I delete a duplicate customer from the Database? (C)
Can customers/patients open a tab at my dispensary? (C)
How do I know if a sale hasn’t uploaded to Metrc via the API integration? (C)
Can BioTrackTHC tell me which budtenders are weighing heavy to a customer? (C)
What information do I need from my customers to send marketing messages? (C)
Is there a maximum daily limit for the text/email blast feature? (C)
Can I look at the products in the customer screen in a list vs. an icon? (C)
Does BioTrackTHC support multiple screens? How can I set up a customer facing display? (C)
Can I use a networked label printer with BioTrackTHC? (C)
My BioTrackTHC says “Connection Refused”, why? (C)
I plugged my label/receipt printer into another machine and it is not working. What do I do? (C)
What is the difference between the zebra TLP 2824 plus and the zebra LP 2824 plus? (C)
Can I use different size labels with my zebra printer? (C)
How do I remove “ghosted” printers? (C)
My label printer keeps flashing red after two prints, what do I do? (C)
My receipts or labels will not print, but everything is selected correctly in BioTrackTHC, what do I do? (C)
My label printer is printing in between labels, what can I do? (C)
Can I have BioTrackTHC installed on my Mac? (C)
I moved my router or unplugged my Server and/or workstation(s) and now I cannot connect to BioTrackTHC, what do I do? (C)
Do I need a server (database) at all my locations? (C)
Where can I find the BioTrackTHC manual? (C)
How do I change the threshold amount, which triggers the alert that makes my inventory “orange” or “red” based on running low/out of stock? (C)
Can I access BioTrackTHC remotely? (C)
