If you have forgotten your password you will need to contact one of your organization’s Biotrack Admin users. Only users that have been set up as an Admin can create or edit user profiles. The Admin will need to go to the Admin dropdown, then Users, then Modify User. Choose the user that has forgotten their password and then simply enter a new password. Be sure to click the OK button once you are finished to save your changes. If the Admin user does not know their password then you will need to email support@BiotrackTHC.com to initiate the account verification process.
What do I do if I forgot my password? (T/C)